Knowledge base

Managing your account 7

• How to add our email address to your safe senders list
• Why haven't I received a confirmation email?
• Trouble logging in?
• How do I change my email address?
• Why have messages been removed from my inbox?

See all 7 articles

Managing your ads 5

• General posting tips
• How do I upgrade my advert to boost my responses?
• Why is my ad not live yet?
• How long will my advert be live for?
• What is a Featured advert

Posting Guidelines 2

• Posting Rules
• What are duplicate ads?

Buying an Item 3

• Tips on buying safely
• How to get your item delivered
• Safety Advice COVID-19

Selling an item 4

• Safety Tips
• Tips on selling your motor vehicle
• How do I upgrade my advert?
• Tips for posting my item?

Reporting an advert 2

• How to report an Advert
• How to spot fake merchandise

Our mission is to protect pet welfare 10

• We support Lucys Law
• Freeads Pet Charities
• Pet Advert Posting Rules
• Why do I need to upload a parent picture of the pet I am advertising?
• ParvoVirus - A quick guide

See all 10 articles

Checklists 6

• Cats & Kittens checklist
• Dogs & Puppies checklist
• Birds checklist
• Fish checklist
• Small furries checklist​

See all 6 articles

Breeders & rescue centres 6

• Cats & Kittens rehoming guide
• Dogs & Puppies rehoming guide
• Birds rehoming guide
• Fish rehoming guide
• Small furries rehoming guide

See all 6 articles

How to choose the right pet 6

• Considerations of rehoming Cats & Kittens
• Considerations of Rehoming Dogs & Puppies
• Considerations of rehoming a bird
• Considerations of rehoming a fish
• Considerations of rehoming a small fury

See all 6 articles

General Terms and Conditions 4

• Terms and conditions
• Privacy, Cookie & Data Policy
• Refund Policy
• Safe Deposit Scheme Terms and Conditions

Guides 2

• Commercial Opportunities
• What is a Verified Member?

About Us 1

• About us

Payment processor Terms and Conditions 0

Safe deposit scheme 5

• Petsafe deposits
• About our Petsafe deposit scheme
• How do I cancel a deposit?
• My payment has failed, what can I do?
• How much does it cost?

Safe deposit scheme - advertisers 4

• How to accept Petsafe deposits on your advert
• Verifying your ID
• How do I withdraw my funds
• Adding a bank account or building society