Arranging after-sales delivery

Once your item has been sold, if it is not being collected, you will need to arrange delivery to the buyer.

Please refer to the checklist below to help you to deliver a first class service to your buyers:

Prepare the package and post the item as soon as possible. Make sure this is done within a couple of days

Inform the buyer that you have dispatched their item. This can be done within the freeads messenger.

Communicating clearly with the buyer is the key to ensure the process flows smoothly.

Please obtain and retain your proof of postage. This will be your main source of proof of postage in case of any disputes that are raised by the buyer. If your buyer’s address and date of shipping is not on the proof of purchase, this will invalidate it.

Freeads recommends posting your item using recorded mail as with a required signature upon delivery. This way, if the item gets lost in the post or the buyer claims they haven’t got it, there is a higher chance of tracking and tracing the item. You can find a list of services that offer tracked shipping at the end of this article.

Only send the item to the address shown in your sold items list to be protected by PayPal Seller Protection.

If the buyer asks for the item to be shipped to another address, we recommend you refund them and ask them to buy the item again.

If the address isn’t listed, it may mean that the buyer picked the option “meet in person”. In this case, we recommend you refund the buyer, ask them to purchase it again and pick the shipping option.

    Here is a list of services that offer recorded delivery services in the United Kingdom:

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