Petsafe deposit scheme
What happens to my deposit if I don't rehome the puppy?
If the puppy isn't right for your family or for any other reason, you can request a refund in my deposits.
Can I claim my deposit back after I’ve released it to an advertiser?
Once you've released the deposit to an advertiser, you have completed a contract with the advertiser and Freeads can no longer issue a refund. In this instance, you will need to contact the advertiser directly to reach a resolution.
Please make sure you follow our guidelines before you release the deposit and under no circumstances should this be prior to a successful home visit to view your pet of interest.
Need further assistance? Contact our dedicated deposit team