Petsafe payments
What happens to my deposit if I don't re-home the puppy?
If the pet isn't right for your family or for any other reason, you can request a refund in my deposits. Deposit refunds are processed immediately but may take up to 10 days to appear in your available balance in some cases. Please note that the processing fee is non refundable if you cancel a deposit.
Can I claim my deposit back after I’ve released it to an advertiser?
Once you've released the deposit to an advertiser, you have completed a contract with the advertiser and Freeads can no longer issue a refund. In this instance, you will need to contact the advertiser directly to reach a resolution.
Please make sure you follow our guidelines before you release the deposit and under no circumstances should this be prior to a successful home visit to view your pet of interest.
Need further assistance? Contact our dedicated deposit team
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article